At FlexTrend Store, we’re committed to delivering trend-forward activewear and pants to fashion-conscious customers worldwide. Our shipping and returns policies are designed to be as stylish and efficient as our products.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two premium shipping methods to our global fashion community:

Standard Shipping (via DHL or FedEx):

  • Delivery within 10-15 business days after shipment
  • Flat rate of $12.95
  • Recommended for faster delivery

Free Shipping (via EMS):

  • Delivery within 15-25 business days after shipment
  • Free for orders over $50
  • Economical choice for our global customers

Note: Shipping to certain Asian and remote regions may not be available. Delivery times may vary depending on customs processing in your country.

Our Hassle-Free Returns

We want you to love your trend-forward activewear and pants as much as we do. If they’re not quite right, our premium returns process has you covered.

Key Return Details

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, with tags attached
  • Original proof of purchase required
  • Final sale items cannot be returned (see below)

Return Options

We offer flexible solutions for our fashion-forward customers:

  • Store credit: Issued immediately with no fees
  • Exchange: For size or color changes
  • Refund to original payment: 10% restocking fee applies to keep our prices competitive

How to Return or Exchange

Step 1: Initiate Your Request

Email our style-savvy support team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all needed details.

Step 2: Wait for Approval

Our team will respond within 2 business days with return authorization and instructions.

Step 3: Package Your Items

Securely pack the unworn, tagged merchandise in the original packaging if possible.

Step 4: Ship It Back

Send your return to our warehouse (address provided in approval email) using a trackable shipping method. Return shipping costs are the customer’s responsibility.

Step 5: Processing

Allow 3-5 business days for processing once we receive your return.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear FlexTrend Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return:

  • [Product Name]
  • [Size/Color]
  • [Reason for return]

Preferred resolution:

  • [ ] Store credit
  • [ ] Exchange for [specify product if known]
  • [ ] Refund to original payment method (10% restocking fee applies)

I confirm the items are unworn, unwashed, and have all original tags attached. Please provide return authorization and instructions.

Best regards,

[Your Full Name] [Your Email Address] [Your Order Number]

Refund Timeline & Methods

Once your return is received and inspected:

  • Store credit: Issued immediately via email
  • Refunds to original payment: Processed within 5-7 business days (10% restocking fee deducted)

Refunds will be issued via your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process and post the refund.

Exchanges

For size exchanges on our premium activewear:

  • Follow the standard return process above
  • Clearly indicate your desired replacement size
  • We’ll ship your new item once the return is received (additional shipping charges may apply)

Note: Exchanges are subject to availability. If your desired size is out of stock, we’ll contact you with alternatives.

Final Sale Items

The following items cannot be returned or exchanged:

  • Items marked “Final Sale” on product pages
  • Trend collection pieces purchased during flash sales
  • Personalized or customized items

International Returns

For our global customers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Customs/duties fees cannot be refunded
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Defective Items

If you receive damaged or defective merchandise:

  • Contact us within 3 days of delivery at [email protected]
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

For any other questions about our shipping or returns policy, reach out to our fashion-forward support team at [email protected].

Stay stylish,
The FlexTrend Store Team