At FlexTrend Store, we want you to love your trend-forward activewear and pants as much as we do. If they’re not quite right, our hassle-free returns process has you covered.

Key Details:
  • 15-day return window from delivery date
  • Items must be unworn, unwashed, with tags attached
  • Original proof of purchase required
  • Final sale items (see below) cannot be returned

Our Return Promise

We stand behind our premium activewear and fashion-forward designs. If you’re not completely satisfied with your purchase, we’ll gladly accept returns for store credit or exchange within 15 days of delivery. For refunds to your original payment method, please note a 10% restocking fee applies to keep our prices competitive for our global fashion community.

How to Return or Exchange

  1. Initiate Your Request: Email our style-savvy support team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all needed details.
  2. Wait for Approval: Our team will respond within 2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack the unworn, tagged merchandise in the original packaging if possible.
  4. Ship It Back: Send your return to our warehouse (address provided in approval email) using a trackable shipping method. Return shipping costs are the customer’s responsibility.
  5. Processing: Allow 3-5 business days for processing once we receive your return.

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear FlexTrend Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) to return: – [Product Name] – [Size/Color] – [Reason for return] Preferred resolution: [ ] Store credit [ ] Exchange for [specify product if known] [ ] Refund to original payment method (10% restocking fee applies) I confirm the items are unworn, unwashed, and have all original tags attached. Please provide return authorization and instructions. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Timeline & Methods

Once your return is received and inspected:

  • Store credit: Issued immediately via email
  • Refunds to original payment: Processed within 5-7 business days (10% restocking fee deducted)

Refunds will be issued via your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process and post the refund.

Exchanges

For size exchanges on our premium activewear:

  1. Follow the standard return process above
  2. Clearly indicate your desired replacement size
  3. We’ll ship your new item once the return is received (additional shipping charges may apply)

Note: Exchanges are subject to availability. If your desired size is out of stock, we’ll contact you with alternatives.

Final Sale Items

The following items cannot be returned or exchanged:

  • Items marked “Final Sale” on product pages
  • Trend collection pieces purchased during flash sales
  • Personalized or customized items

International Returns

For our global customers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Customs/duties fees cannot be refunded
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Defective Items

If you receive damaged or defective merchandise:

  • Contact us within 3 days of delivery at [email protected]
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

For any other questions about our returns policy, reach out to our fashion-forward support team at [email protected].

Stay stylish,
The FlexTrend Store Team