FAQ

We specialize in trend-forward activewear and fashion essentials, including:

• Bestselling hooded pants sets
• Statement pieces like astronaut-print clothing
• Cotton blend pants and bodycon sets
• Colorblock jeans and other seasonal must-haves

Our collections are curated for fashion-conscious shoppers who value both style and affordability.

We provide detailed size charts for all our products to help you find the perfect fit. Our global customer base means we’ve optimized our sizing information for international shoppers. If you’re between sizes, we recommend sizing up for activewear pieces to ensure comfort during movement.

Absolutely! We use high-quality product photography with accurate color representation. However, monitor settings may vary slightly. If you have specific color concerns, feel free to email our customer happiness team at [email protected] for additional details before purchasing.

You can create an account during checkout by selecting “Create Account” after entering your email address. Account benefits include:

• Faster checkout
• Order tracking
• 15% off your first order
• Exclusive access to flash sales

Click “Forgot Password” on the login page and enter your email address. You’ll receive a password reset link within 10 minutes. If you don’t see it, check your spam folder or contact our customer happiness team.

We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has entered processing, modifications may not be possible.

We accept all major payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with encryption for your protection.

Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. For added security, we also offer PayPal checkout which keeps your financial details private.

Common reasons include:

• Insufficient funds
• International transaction block on your card
• Incorrect CVV or expiration date
• Billing address mismatch

We recommend trying another payment method or contacting your bank. Our system doesn’t store declined payment information for security reasons.

We offer two convenient shipping methods:

1. Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch – perfect when you need trend pieces fast!
2. Free Shipping: Via EMS for orders $50+ USD, delivered in 15-25 business days after dispatch – ideal for budget-conscious wardrobe refreshes.

All orders take 1-2 business days to process before shipment.

Yes! We offer seamless global delivery to most countries. However, some Asian regions and remote areas may have restricted delivery. If you’re unsure about your location, email us before ordering.

You’ll receive a tracking number via email as soon as your curated styles leave our Tucson warehouse. Click the tracking link in your email or visit the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.

While we strive for timely delivery, occasional delays can occur due to:

• Customs processing
• Weather conditions
• Local postal service delays
• High volume seasons

If your package is significantly delayed, contact us with your order number for assistance.

We offer a 15-day return policy from the date you receive your order. Items must be unworn, unwashed, and in original condition with tags attached. Some exclusions may apply for hygiene reasons.

Email our customer happiness team at [email protected] within 15 days of receiving your order with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Preferred resolution (refund or exchange)

We’ll provide return instructions and a prepaid return label if applicable.

Once we receive your return, please allow:

• 3-5 business days for inspection
• Additional 5-10 business days for the refund to reflect in your original payment method

You’ll receive email confirmation at each stage of the process.

For size exchanges and items received damaged/defective, we cover return shipping. For other returns, the customer is responsible unless otherwise stated in our promotions.

Our Tucson-based customer happiness team responds within 24 hours at [email protected]. For faster service, include:

• Your order number
• Clear description of your question/issue
• Any relevant photos (for product concerns)

Our team operates Monday-Friday, 9AM-5PM MST (UTC-7). Emails received outside these hours will be answered the next business day.

Our headquarters and warehouse are at:
1553 Elk Rd Little, Tucson, US 85705
All orders ship from this location.

Join our community of savvy shoppers by:

• Signing up for emails (15% off first order)
• Following us on Instagram for flash sales with free expedited shipping
• Bundling orders to reach the $50 free shipping threshold
• Shopping early in seasonal rotations for best selection

We introduce new trend pieces monthly with special seasonal collections. Follow us on social media or subscribe to our emails for launch announcements and early access.